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首页 > 客户服务 > 服务概述及流程
服务概述及流程Services overview and processes

一、服务浩森以及客户的意义
  坚持一种态度与坚持一种品质同样重要。浩森认为,产品品质的完善并非其存在的终极意义。我们希望,通过自身的努力,让浩森的客户感受到一种超越产品之外的一种价值,那就是通过“高品质一丝不苟的?#38750;蟆?#24577;度,所体现对客户的“关怀与尊敬”。这种愿望,必将是以时间为坐标,通过对攸关客户利益的产品以及服务品质的每一个?#38050;?#26411;节进行检验?#35789;?#29616;。
  浩森,坚持品质于服务的不懈?#38750;螅?#20197;“时间”恒定“价值”。

二、全程不绣钢服务定义整体解决方案
  服务——无偿的满足客户的?#25345;中?#27714;(主动的、积极的、热情的、真诚的)。
  企业提供的服务——在单价不变或降低的情况下,还要满足客户更多的需求。
  企业间竞争,最终会进入服务竞争阶段。
  浩森全程不绣钢服务,就在在以往满足客户需求的基础工作?#24076;?#21152;强了对不同客户在不同阶?#25105;?#27714;的满足。

三、不锈钢服务体系售前特色:沟通顺畅
 1、售前阶段的定义
   从客户对浩森产品没有明确的购买意向到对浩森产品有明确购买意向的过程。
 2、售前服务的目标
   根据客户的要求(需求),展现浩森以品牌和产品的优势、特点。
 3、售前服务内容

四、不锈钢服务体系售中特色:灵活快捷
 1、售中阶段的定义
   从签定合同,到生产、安装,到完成交付的过程。
 2、售中服务的目标
   履行合同中及时?#20449;?#30340;条款。
 3、售中服务的内容

 (1)合同签订程序:合同条款?#27010;校?#24418;成合同的范本。

 (2)责任与义务
   产品分配制度、配?#36861;?#24335;、进度确认,现场交付人性化的付款方式,检收确认。
 (3)合同履行程序:(业务层面要遵守行规)

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